CUSTOMER QUESTIONS
Illustrative data
Why does error code E12 appear?
How often should this filter be replaced?
Where can I find the reset procedure?
AI support for equipment
Your equipment can answer customers.
Put a QR code on your equipment. Customers scan it, ask a question, and get answers from your product documentation.
The answer is in the manual. Finding it is the problem.
Product manuals contain the information customers need. But finding the right passage can take time.
PRODUCT MANUALContents
Contents
- 1Safety information4
- 2Installation8
- 3Operation12
- 3.1Starting the unit12
- 3.2Display and keys14
- 4Settings17
- 5Maintenance21
- 6Troubleshooting25
- 6.1Error codes27
- 6.2Resetting the unit29
- 7Specifications31
- 8Warranty and service34
- 9Glossary36
- 10Index38
Product manualPAGE 3
Customers shouldn't have to search page by page.
Finding the right instructions means locating the relevant section, scanning technical tables, and interpreting the information.
PRODUCT MANUAL6 Troubleshooting
6.1Error codes
When the unit detects a fault it stops and shows a code on the display. Find the code in Table 6-2 and follow the action listed.
| Code | Description | Action |
|---|---|---|
| E02 | Supply voltage out of range | Check power supply |
| E03 | Sensor circuit open | Check sensor wiring |
| E05 | Motor overload | Reduce load, restart |
| E08 | Door interlock open | Close door fully |
| E11 | Communication timeout | Check data cable |
| E12 | Internal temperature high | Let unit cool down |
| E14 | Memory checksum error * | Contact service |
| E18 | Calibration data lost * | Contact service |
* Do not open the housing. Contact an authorised service technician.
Chapter 6PAGE 27
Get the answer without searching the entire manual.
Guidvia helps customers find relevant product information and shows the source page, so they can understand where the answer comes from.
GUIDVIA SUPPORT
Customer: What does error E12 mean?
Guidvia: E12 means the internal temperature is high.
Let the unit cool down.
SOURCE
Product Manual · Page 27
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Your manual
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PRODUCT MANUALPDF6.1Error codes
- E11Communication timeout
- E12Internal temperature high
- E14Memory checksum error *
Chapter 6PAGE 27Product QR
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Customer answer
Answers grounded in the manual.
GUIDVIA SUPPORTIllustrativeCustomer: What does error E12 mean?
Guidvia: E12 means the internal temperature is high.
Let the unit cool down.
SOURCE
Product Manual · Page 27
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Publish product support
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Illustrative setup. Not a real product or manual. Processing time depends on the document.
Every customer question is an opportunity to improve.
Turn recurring customer questions into clearer documentation, better support, and opportunities to improve your products.
SUPPORT INSIGHTS
Illustrative data
Recurring Questions
Identify the topics customers ask about most often.
Documentation Gaps
Spot questions that existing documentation does not adequately answer.
Product Improvement
Surface recurring customer difficulties that may deserve further investigation.
Better products. Clearer documentation. Better support.
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